Company Policy

1.  Buisiness policies

With the orientation ” Prestige is leading – quality is life” A Chau Company is committed to bring customers the highest satisfaction by:

  • Product quality
  • Competitive price
  • Professional counseling
  • Attentive service dedicated

2.  Shipping Policy

  • For customers in Ho Chi Minh City: A Chau support free delivery, installation instructions, use and pay directly at home.
  • For customers in remote provinces: A Chau uses safe delivery services or prestigious garages customers have needs.

3. Warranty Policy

Warranty conditions

  • Be applied to all products that do not violate warranty policy conditions
  • Machinery, equipment in case of trouble, malfunction caused by the manufacturer
  • The product is still valid from the date of delivery
  • Warranty and warranty stamp on the company’s products.

The cases are not covered by warranty

  • Products expired on the warranty or lost warranty card.
  • Product breakdown due to strong impact ( fall, break, collision, scratches, distortion…)
  • Removing products without permission of A Chau Company.

4. Return policy

Depending on the type of product we have a different return policy

We agree, allow customer to exchange goods, return the goods in the following cases:

  • Product is defective by the manufacturer
  • The product is not as described in the quotation of our company
  • Not enough quantity, not enough sets as order…

Terms of payments:

  • Conditions are not used, ensure no error in the original form.
  • Head full of packages, boxes…( if any)
  • Full enclosed documents: invoices, receipts, warranty cards…
  • Payment must be made within 24 hours of receiving the goods.